| Ticket | Type | Priority | Title | Department | Assignee | Requester | Date | Action |
|---|
Manage Ticket Statuses
Create, update, and sort dynamic system statuses.
| Status Name | Color Code | Order | Default | Active | Actions |
|---|
Manage Departments
| Department Name | Actions |
|---|
Manage Locations
| Location Name | Actions |
|---|
System Utilities
Run checks, triggers, and configurations.
Manual Trigger Alerts
Forces the node-cron daily system check to run immediately, sending emails for overdue tickets and subscriptions to Manager accounts.
Verify Sent Emails Logs
Inspect all reminder emails sent automatically by the system. Logged at scratch/sent_emails.json.
IT Help Desk Reports & Analytics
Analytics summaries by status, priority, and department.
Tickets by Status
Tickets by Priority
Top Requesting Departments
User Accounts & Management
Manage agent accounts, configure roles (Manager, IT Agent, Helpdesk Agent) and status.
| Name | Role | Status | Actions |
|---|
Subscription Renewal Manager
Track service contracts, SaaS renewals, costs, and alert thresholds.
| Subscription Name | Vendor | Renewal Date | Cost | Department | Status | Actions |
|---|
Asset Service History
Search and track service history across IT assets.
| Asset Tag | Total Service Records | Last Service Date | Action |
|---|